IGI Airport operator, Delhi International Airport Limited (DIAL), has
got ISO 20000 certification for eliminating and controlling IT related
threats on its IT service management system.
With this, Delhi
has become the sixth airport in the world after Dubai, Munich, Abu
Dhabi, Incheon and Hyderabad to get this certification, a statement from
the DIAL said.
The ISO 20000-1:2011 is a service management
system (SMS) standard that specifies requirements for an IT service
provider to plan, establish, implement, operate, monitor, review,
maintain and improve an SMS.
"This confirms our strength on
IT Infrastructure Library (ITIL) processes and procedures. It also
establishes DIAL's robust ITIL system adhering to world's most respected
framework for IT projects, delivery and applications. Our customers'
data, travel information and transactions are more secured all through
this structured ISO approach. Thus, eliminating and controlling all IT
related threats," DIAL CEO, I Prabhakara Rao said.
At DIAL,
IT Infrastructure Library (ITIL) consists of 13 processes which are used
in ITSMS to ensure cost effectiveness, availability, zero tolerance and
customer satisfaction.
DIAL had, in June, also attained ISO
27001 Continuity, which was an IT information security framework which
certifies that the company was demonstrating and following best of the
world IT information security principles, processes and procedures.
The
continuity of the ISO 27001 certification was assessed and adjudged by
British Standards Institution (BSI) during their annual audit, the
statement said.
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